Enjoy shopping with return policy features below

15 days

You have 15 days to make a refund request after your order has been delivered.

Free service

You can return any product you have bought, and we will take care of the return shipping costs.

Get your full refund

If the item you have received is damaged, or not working properly or not as described on the website, you will receive a full refund along with any shipping fees applied

Quality assurance

If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid

 

What are the conditions for returning products?

Return process requirements

Proof of purchase (order number, invoice, etc).

Reason for return has to be valid and return acceptance conditions met (check out below).

Refund method that you would like and the necessary information associated (Personal identification number for example in the case of cashback, etc.)

Return form returned with the product.

If any product damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back product including the free promotional items that came with the purchase. If the product and its accessories are not returned, the return process will not be accepted.

We will check the product to be returned if there is no damage caused by misused, the value of the product will be recovered in the manner appropriate for you. The response will be made within maximum of 10-15 days after receipt by relevant team of the return product.

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When can the product be returned to Alyaro Store?

All product sold on Alyaro store, under certain conditions, can be returned within a period of 15 days from delivery date.

Example: If I receive my product on Monday 5th, I have until next Sunday 19th to submit a return request.

Note: You can use the online return request within 7 days after receiving, and you can return one or more products after 7 days and before the end of the 15 days after receipt by contacting customer service or e-mail.

After 15 days, we will not be able to accept returns products. In this case, we recommend that you contact the manufacturer responsible for product warranty if there is a warranty for the product.

How to send the product to Alyaro store?

We will arrange a date for receiving the product to be returned within 15 days of submitting the application. We will try to receive it from you twice in two different days. If we are unable to receive the product within the specified time, we will cancel the return request.

  How to track order status to Alyaro store

We will keep you updated by Email and SMS about the status of your return product. If any question please do not hesitate to call our customer service or sent mail to us .